Unlocking the access

I. Pl@net INTERNET BANKING SYSTEM AVAILABLE THROUGH THE WEBSITE

What should I do if I suspect that an unauthorized person has obtained access to the Pl@net system?

If you received a notification about logging in, but you did not log into the system at a given moment or you suspect that an unauthorized person has accessed your account, please contact the Call Center of BG¯Optima (24h service) or any Bank branch to explain any doubts or lock the channel.
What should I do if my access to the Pl@net system was locked?

If during the User's attempt to log into the Pl@net system an incorrect password has been entered three times in a row, the access to the system for this User will be locked. It is a security measure against an attempt to crack your password by an unauthorized person with a multiple attempts method.
To unlock the access to the Pl@net system, please follow the guidelines below:

If you log in using a masked password:
  • if you remember (you've recollected) the password, please contact the Call Center under the telephone number +48 801 280 280 or +48 22 574 37 00; 24 hours a day, 7 days a week. Upon verification of your identity, the Call Center's employee will unlock your access to the system (without changing your password) and this way you acquire next three attempts to log into the system.
  • if you don't remember the password and can't recollect it, please contact the Call Centre at the phone number 801 280 280 or 22 574 37 00 available 24 hours a day, 7 days a week. When your identity is verified, the Call Centre employee will unblock access to Internet banking and accept an instruction from you to issue a new starting package. You will receive the new password by SMS when logging into Internet banking.